Microsoft QAU-00021

Overview

The Microsoft QAU-00021 is a wireless controller designed for Xbox Series X and Series S consoles, as well as Windows PCs and mobile devices. It offers up to 40 hours of gameplay on two AA batteries and features a USB-C port for direct connection without battery use. This controller combines familiar Xbox controls with enhancements that improve comfort, precision, and versatility across multiple platforms.

Key features

• Wireless connectivity through Xbox Wireless and Bluetooth for seamless pairing with consoles, PCs, and mobile devices
• USB-C port enables wired play and firmware updates while bypassing battery consumption
• Hybrid D-pad that blends traditional cross design with faceted edges for more accurate and fluid directional input
• Textured triggers, bumpers, and back case provide a secure grip during intense gaming sessions
• Dedicated Share button allows instant capture of screenshots and video clips for easy sharing
• 3.5 mm headset jack supports wired headsets for clear voice chat and audio without latency
• Customizable button mapping through the Xbox Accessories app to tailor controls for different games or accessibility needs
• Ergonomic design with balanced weight reduces hand fatigue during extended play

Key specs

• Battery life: up to 40 hours using two AA batteries
• Connectivity: Xbox Wireless, Bluetooth, USB-C wired connection
• Compatibility: Xbox Series X|S, Xbox One, Windows PCs, Android, iOS
• Audio: 3.5 mm headset jack for wired audio
• Controls: hybrid D-pad, textured triggers and bumpers, remappable buttons
• Dimensions and weight: designed for comfortable grip and balanced handling (exact measurements not specified)

Connectivity and compatibility

This controller supports multiple connection methods to fit various gaming setups. Xbox Wireless technology offers low-latency wireless play on Xbox consoles, while Bluetooth enables quick pairing with PCs and mobile devices. The USB-C port provides a reliable wired connection that eliminates input lag and battery concerns. Its broad compatibility makes it a flexible choice for gamers who switch between platforms.

• Xbox Wireless for native console connection
• Bluetooth for PC and mobile device pairing
• USB-C port for wired gameplay and charging
• 3.5 mm audio jack for headset connection

Designed for versatile gaming environments

The controller’s ergonomic shape and textured surfaces make it comfortable for long gaming sessions whether you’re at home, in a dorm, or on the go. Its ability to switch effortlessly between Xbox consoles, PCs, and mobile devices suits players who enjoy cloud gaming or multi-platform play. The long battery life and quick connectivity options ensure it stays ready for competitive matches or casual play without interruption.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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