Help

You can track your order using the tracking link provided in the confirmation email. If you have an account, log in and go to the “My Orders” section to see the latest status and tracking updates.

If your order hasn’t arrived by the estimated delivery date, first check the tracking status using the link in your confirmation email. If the tracking shows the order as delivered but you didn’t receive it, please check with neighbors or building staff. If you still cannot locate the package, contact us, and we will assist you in resolving the issue with the carrier.

Yes, we ship to most countries worldwide. Shipping rates and delivery times will depend on the destination and the shipping method selected at checkout. Please be aware that customs fees, import duties, or taxes may apply, and these are the responsibility of the recipient.

Customs fees, import duties, and taxes vary by country and are the responsibility of the recipient. These charges are not included in your order total and will be collected by the carrier or customs office upon delivery. We recommend checking with your local customs authority for more information about potential fees before placing your order.

Yes, you can cancel your order as long as it hasn’t been shipped. To request a cancellation, please contact our customer support team as soon as possible. Once the order has been dispatched, it can no longer be canceled, but you may still be eligible to return the items after delivery. For more information, please refer to our return policy page.

At this time, we do not offer the option to schedule a specific delivery date or time. However, once your order has been shipped, some carriers may provide delivery management tools that allow you to adjust delivery times or hold packages at a nearby location. Please refer to your tracking information for carrier-specific options.

If your package is confirmed lost during shipping, please contact our customer support team immediately. We will work with the carrier to investigate the issue and resolve it based on the outcome of the carrier’s claim process. Reporting lost packages promptly will help us expedite the investigation.

Delivery times vary depending on your location and the shipping method selected at checkout. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days. Please note that unforeseen delays, such as high order volumes or carrier issues, may affect delivery times.

We partner with trusted carriers to ensure reliable delivery, including USPS, FedEx, UPS, and DHL. The carrier for your order will be selected based on your location, shipping method, and delivery speed chosen at checkout. You can view the carrier assigned to your order by checking your tracking information through the link in your confirmation email.

You can request a change to the shipping address if your order hasn’t been shipped yet. Please contact our customer support team as soon as possible to make the adjustment. Once the order has been dispatched, we won’t be able to modify the address, but you may be able to coordinate directly with the carrier for further assistance.

We offer free shipping on many products within the U.S., but some heavyweight items may not be eligible. For these, as well as all international orders, shipping costs are calculated at checkout based on your location and package weight. You’ll see the exact shipping cost before completing your purchase. For more details, please refer to our shipping policy page.

If your order arrives damaged, please contact our customer support team immediately. Make sure to provide photos of the damaged product and packaging to help us assess the issue. We will work with you to arrange a replacement or a refund, depending on your preference. For more details, please review our return policy page.

If your package is delayed in customs, it’s usually due to routine inspections or processing times. Unfortunately, we don’t have control over customs procedures. You can contact your local customs office for more information or updates on the status of your shipment. If further assistance is needed, please reach out to our customer support team, and we’ll do our best to help resolve the issue.

While we are unable to combine multiple orders by request, if multiple orders are placed for the same address, we reserve the right to consolidate them into a single shipment at our discretion. This may occur in certain scenarios to ensure efficient delivery, but it is not guaranteed. If you have any questions or specific needs regarding your orders, please contact our customer support team.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support PayPal, Google Pay, Apple Pay, Amazon Pay, CoinBase (cryptocurrency) and Shop Pay for seamless checkout. At this time, we do not accept cash on delivery (COD).

Yes, we offer installment payment options through Shop Pay, powered by Affirm. This service allows you to split your purchase into multiple payments, subject to approval. If your order qualifies, the installment plan option will be available at checkout. Please note that terms and conditions may apply, and approval is handled directly by Affirm.

Yes, you will receive a receipt via the order confirmation email immediately after your purchase. If you need a formal invoice, please contact our customer support team, and we will be happy to provide one, whether or not you have an account.

Once an order is placed, the billing address cannot be changed. If you need to update your billing information for future purchases, you can do so by managing your payment methods during checkout or in your account settings. If you encounter any issues with your current order, please contact our customer support team for assistance.

No, refunds can only be issued to the original payment method used for the purchase. This policy ensures the security of the transaction and prevents fraud. If the original card or account is no longer active, please contact your bank or payment provider for guidance. Our customer support team is also available to assist you throughout the refund process.

No, we do not store your credit card information. All payments are processed securely through trusted payment gateways, and your card details are encrypted to ensure your privacy and protection. For convenience, you may have the option to save payment methods with services like Apple Pay, Google Pay, Amazon Pay, or Shop Pay, but this information is stored by those providers, not by us.

No, we do not charge foreign transaction fees. However, your bank or credit card issuer may apply a foreign transaction fee if your payment is processed outside of the United States. We recommend checking with your financial institution to understand any potential fees that may apply to your purchase.

Yes, it is completely safe to enter your card details on our website. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Additionally, we are PCI-DSS compliant, ensuring that all transactions meet the highest security standards. Your payment data is never stored on our servers, and we continuously monitor our systems for any vulnerabilities.

If your payment is declined, first double-check that your card details, billing address, and payment method are entered correctly. You may also want to contact your bank or card issuer to ensure there are no issues with your account. If the problem persists, try using a different payment method, such as Shop Pay, Apple Pay, Google Pay, or Amazon Pay. If you need further assistance, please contact our customer support team.

We charge sales tax only on orders shipped to Florida, as this is where our business nexus is located. At this time, we do not collect sales tax for other U.S. states or for international orders. Please note that any customs duties, taxes, or import fees for international shipments are the responsibility of the recipient and are determined by the laws and regulations of the destination country.

Your card will be charged at the time of purchase. If the transaction is successful, you will receive a confirmation email with your order details. In case of any issues with the payment, please verify your card information or contact your bank. If you need further assistance, our customer support team is here to help.

Yes, we now accept cryptocurrency payments through Coinbase Commerce. You can securely pay using Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), and other supported cryptocurrencies. Simply select the Coinbase Commerce option at checkout to complete your transaction with crypto.

No, only one discount code can be applied per order. Discount codes cannot be combined with other promotions or offers unless explicitly stated. If you have multiple codes, choose the one that provides the best value for your purchase. If you encounter any issues at checkout, feel free to contact our customer support team for assistance.

All transactions on our website are processed in U.S. dollars (USD). If your bank account or card is in a different currency, your financial institution will handle the currency conversion at their current exchange rate. Please note that your bank may apply a conversion fee, so we recommend checking with them for details before making a purchase.

We offer a 30-day return policy for most products, starting from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received. Certain items, such as those marked as final sale or personalized products, are not eligible for returns. For more information or to start a return, please visit our Return Policy page.

Some sale items are eligible for returns, while others are considered final sale and cannot be returned. Please refer to the product page or our Return Policy page for specific return eligibility. If your sale item arrives damaged or defective, contact our customer support team, and we will assist you with a solution.

We provide a prepaid return shipping label for all returns, so customers are not responsible for return shipping costs. However, for international orders, the return shipping cost will be deducted from the refund amount. If you need to return an item, simply follow our return process, and we will supply you with a prepaid shipping label. For more details on how to initiate a return, please visit our Return Policy page.

If you receive the wrong product, please contact our customer support team immediately. We will provide a prepaid return label and guide you through the return process. Once the incorrect item is returned, we will promptly ship the correct product to you.

Once we receive your returned item, you will receive a confirmation email notifying you of its arrival. If you used a tracking service for the return shipment, you can also monitor the delivery status through the carrier’s website. If you have any concerns or don’t receive a confirmation within the expected time frame, please contact our customer support team for assistance.

If your return is rejected because it doesn’t meet our return criteria—such as being used, damaged, or outside the return window—you will be notified by our team. You can choose to have the product shipped back to you at your expense, or we may apply a higher restocking fee. If you have any questions or believe there has been a mistake, please contact our customer support team for further assistance.

Yes, some returns may be subject to a restocking fee, which will be deducted from your refund. The exact fee depends on the condition of the returned item and the reason for the return. For example, items returned damaged, used, or without original packaging may incur a higher restocking fee. Our customer support team will inform you of any applicable fees during the return process.

To initiate a return, please visit our Return Policy page and follow the instructions provided. You will need your order number and the email address used for the purchase. Once your return request is approved, we will provide you with further instructions, including the return shipping address. If you encounter any issues or have additional questions, feel free to contact our customer support team.

To exchange an item, please initiate a return for the original product by visiting our Return Policy page. Once your return is approved, you can place a new order for the desired item. We currently do not offer direct exchanges, so the fastest way to receive your new product is to complete a new purchase while processing the return. If you have any questions or need assistance, feel free to contact our customer support team.

Refunds will be issued to the original payment method used for the purchase. Once your return is received and inspected, we will notify you of the refund approval. Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Yes, products purchased internationally can be returned, but the customer is responsible for return shipping costs and any customs fees or duties associated with the return. Please ensure the product meets our return eligibility criteria, including being unused and in its original condition. If you need assistance with the process, contact our customer support team.

The warranty on our products is provided directly by the manufacturer, and we do not manage warranty claims ourselves. For detailed information about the warranties available for each product, please visit our Warranty page. If you have questions about a specific warranty or need help contacting the manufacturer, our customer support team will be happy to assist you.

If the product you wish to exchange is out of stock, our team will notify you. You can either choose a different item of equal value or request a refund for the original product. If you need assistance finding a suitable alternative, our customer support team will be happy to help.

You will receive an email notification once your return request has been reviewed and approved by our team. This email will include instructions on how to proceed with the return, including any shipping details. If your request is not approved, we will provide the reason and any available options. If you have further questions, feel free to contact our customer support team for assistance.

To create an account, visit our registration page. Alternatively, you can click on “Login” in the header at the top-right corner of our website. Once on the login page, simply click “Create Account” to begin the registration process. If you encounter any issues, our customer support team is ready to assist you.

To change your password, log in to your account and go to the “Account Details” section. From there, select “Change Password” and follow the instructions. If you’ve forgotten your password, click on “Login” at the top-right corner of our website, then select “Forgot Password” to receive a reset link via email. For further assistance, feel free to contact our customer support team.

Yes, you can update your email address by logging into your account. Go to the “Account Details” section, enter your new email address, and save the changes. If you encounter any issues or no longer have access to the original email, please contact our customer support team for further assistance.

To view your order history, log in to your account and navigate to the “My Orders” section. There, you will find a detailed list of all your past and current orders, including order numbers, statuses, and tracking information. If you checked out as a guest and need access to your order details, please contact our customer support team for assistance.

To subscribe to our newsletter, enter your email in the subscription box located at the bottom of our website or opt in during checkout. If you wish to unsubscribe, click the “Unsubscribe” link at the bottom of any of our newsletter emails. Alternatively, you can contact our customer support team for assistance with managing your subscription preferences.

Creating an account offers several advantages, including faster checkout, access to your order history, and the ability to save multiple shipping addresses for added convenience. You will also receive updates on exclusive promotions. If you don’t have an account yet, you can create one here.

Yes, you can place an order as a guest without creating an account. During checkout, simply enter your shipping and payment information. However, creating an account offers benefits such as faster checkout, order tracking, and access to your order history. If you decide to create an account later, you can do so here.

If you forget your password, click on “Login” at the top-right corner of our website, then select “Forgot Password.” Enter the email address associated with your account, and we’ll send you a link to reset your password. If you don’t receive the email, please check your spam folder or contact our customer support team for further assistance.

To delete your account, please contact our customer support team directly. We will guide you through the process and confirm your request. Keep in mind that deleting your account will remove all your order history and saved information. If you have any pending orders, they must be completed or canceled before the account can be deleted.

Yes, you can update your shipping address for future orders by logging into your account and going to the “Address Book” section. However, if you need to change the shipping address for an existing order, please contact our customer support team as soon as possible. Changes can only be made if the order has not yet been shipped. Once the order is dispatched, the address cannot be modified.

Yes, we take the security of your personal information very seriously. We use industry-standard encryption to protect your data and ensure that all transactions are processed securely. Additionally, we comply with privacy regulations and never share your information with third parties without your consent, except as required to process your orders. For more information, please refer to our Privacy Policy or contact our customer support team.

If your email address is already registered, it means an account has been created with that address. Try logging in using that email. If you don’t remember your password, click “Forgot Password” on the login page to receive a reset link. If you still encounter issues, please contact our customer support team for assistance.

Our website is optimized for the latest versions of popular browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, ensure your browser is up to date. We do not recommend using Internet Explorer, as it may not support all features on our site. If you encounter any issues, try switching to one of the supported browsers or contact our customer support team for assistance.

If the website is temporarily unavailable, please wait a few minutes and try accessing it again. You can also clear your browser’s cache and cookies or switch to a different browser or device. If the issue persists, contact our customer support team for updates or further assistance. We apologize for any inconvenience caused.

If you encounter a bug or technical issue on our website, please report it through our Contact page or send an email to support@beingshipped.com. Be sure to include a detailed description of the problem, the page where it occurred, the browser and device you are using, and screenshots if possible. Your feedback helps us improve the site and enhance your shopping experience.

If your account is locked due to multiple failed login attempts or security reasons, please contact our customer support team for assistance. You can reach us through our Contact page or by emailing support@beingshipped.com. Our team will help you unlock your account and, if necessary, guide you through resetting your password.

Yes, you can opt in to receive order updates via SMS during checkout. Make sure to provide a valid phone number and select the SMS notification option. Standard messaging rates may apply, depending on your carrier. If you need to adjust your notification preferences after placing an order, please contact our customer support team for assistance.

If you’re having trouble completing your purchase, ensure that all required fields, such as billing and shipping information, are correctly filled in. Also, verify that your payment method is valid and has sufficient funds. Clearing your browser’s cache and cookies or switching to another browser may resolve the issue. If the problem persists, please contact our customer support team for further assistance.

At this time, we do not offer a wishlist feature. However, you can bookmark products directly in your browser or keep them in your cart for future reference. Please note that items left in the cart are not reserved and may sell out. We are actively working on adding a wishlist feature soon to enhance your shopping experience. If you have any further questions, feel free to contact our customer support team.

At this time, we do not offer phone orders. All purchases must be made through our website to ensure secure processing and accurate order details.

We do not store payment information on our site for security reasons. To update your payment method, simply enter the new details during checkout. If you encounter any issues, feel free to contact our customer support team for assistance.

If you’re experiencing login issues, try the following steps:

1. Ensure that your email address and password are entered correctly.

2. Use the “Forgot Password” option on the login page to reset your password if needed.

3. Clear your browser’s cache and cookies or try logging in from a different browser or device.

If the issue persists, please contact our customer support team for further assistance.

You can reach our customer support team through our Contact page or by sending an email to support@beingshipped.com. Our team is here to assist you with any questions or issues you may have.

Our customer service team is available from 8:00 a.m. to 12:00 a.m. (midnight) EST, every day of the week. If you contact us outside these hours, we’ll respond to your inquiry as soon as possible the following day.

Yes, we offer customer support in both English and Spanish. Additionally, you can reach out to us via email in any language, and we will do our best to assist you.

Our customer support team observes standard U.S. holidays and will be closed on those days. Specific holidays may include New Year’s Day, Independence Day, Thanksgiving, and Christmas. If you need assistance during a holiday, please contact us, and we will respond as soon as possible when we return to the office.

Yes, you can find us on major social media platforms, where we share updates, promotions, and announcements. Follow us on Instagram, Facebook, and Twitter to stay connected and be the first to know about new products and special offers. You can find all our social media links in the footer of our website.

Yes, we offer support for wholesale and bulk orders. If you are interested in placing a large order or have specific requirements, please contact our customer support team for more information on pricing, availability, and terms. We’ll be happy to assist you with your needs.

Currently, we do not offer live chat support. However, you can reach our customer support team through our Contact page or by emailing us at support@beingshipped.com. We’ll be happy to assist you as soon as possible.

We strive to respond to all inquiries within 4 hours during our business hours. During peak times or holidays, response times may be longer. If your issue is urgent, please provide as much detail as possible in your message to help us assist you more efficiently.

Currently, we do not offer phone support. All customer inquiries must be submitted via our Contact page or by emailing us at support@beingshipped.com. Our team will respond to your inquiry as quickly as possible.

We welcome your feedback! You can share your thoughts, suggestions, or experiences by contacting us through our Contact page or by emailing us at support@beingshipped.com. Your input helps us improve our services and provide a better shopping experience for all customers.

Currently, we do not offer the option to schedule callbacks. However, you can reach out to our customer support team via our Contact page or by emailing us at support@beingshipped.com. We will respond to your inquiry as quickly as possible.

No, we do not offer 24/7 customer support. Our customer service team is available from 8:00 a.m. to 12:00 a.m. (midnight) EST, every day of the week. If you contact us outside of these hours, we will respond to your inquiry as soon as possible the following day.